Digital Inclusion Volunteer

Date: Sep 26, 2016
Job Title: Digital Inclusion Volunteer
Department: Main Library
Location: 210 East 400 South
Reports to/Manager: Shauna Edson, Digital Inclusion Fellow
Closing Date: Open Recruitment

About the Library:

The City Library offers services, information, resources, programs, and events to all members of the community. Guided by the Library’s Mission and strategic goals, staff serve the community at Library and outreach locations and are committed to advancing knowledge, fostering creativity, encouraging the exchange of ideas, building community, and enhancing the quality of life in Salt Lake City.

Library volunteers are ambassadors who project a positive image of the Library and its services. Volunteers are accepting of all people and have a passion to assist diverse populations to ensure they have a positive Library experience. They are team players who have the ability to think quickly and make quality decisions. They are organized and pay attention to detail.

About the Position:

Tech League is the Library's initiative to build a more digitally inclusive community through information, workshops, events, and classes. The City Library is looking for volunteers to help the Tech League program grow and expand to all of our branch locations.

Although many in Salt Lake City use the Internet on a daily basis, others lack access to the Internet, the devices to get connected, or the skills to use them. Without access and skills, people in our community may be left disconnected from friends and family, work opportunities, information and entertainment to improve their lives, and more. The Tech League's goal is to understand who in our community lacks Internet access and to bring the Library's resources and tools to those individuals to foster independence, connection, and success in our digital world.

Primary Responsibilities:

Volunteers will facilitate digital literacy education by providing one-on-one assistance to library patrons in the Main Library Technology Center; the Creative Labs in the Main Library, Glendale Branch, and Marmalade Branch; and all Library branch locations. Volunteers will help patrons with a range of tasks including setting up an email account, password retrieval, formatting in Word and Google Docs, helping patrons navigate the Library databases, and download eBooks, music, and stream movies from the Library website. Volunteers may also help facilitate/co-facilitate digital literacy workshops and help at community events. Advanced technology skills are welcome, but not required.

Minimum Qualifications:

How to set up an email account
Password retrieval
Working knowledge of Word
Working knowledge of Google Drive
Device setup (wi-fi)
Help with downloads
Knowledge of tablets/mobile devices
Resumes and online job searching

Preferred Qualifications:

Working knowledge of 3D printing and software
Working knowledge of Adobe Suite software
Teaching experience
Foreign Language expertise


Volunteers are required to work a minimum of two, three-hour shifts per month.
• Main Library: Mon–Thu 9am–9pm, Fri–Sat 9am–6pm, Sun 1–5pm
• Anderson-Foothill Branch: Wed 10am–12pm, Thu 6–9pm
• Chapman Branch: Sat 2–4pm, Sun 3–5pm
• Day-Riverside Branch: Mon–Thu 4–6pm
• Glendale Branch: TBD
• Marmalade Branch: Mon–Fri 3–6pm, Sat 10am–6pm
• Sprague Branch: TBD
• Sweet Branch: TBD

Other Information:

Completion of criminal background check will be required, if the candidate is over eighteen (18) years of age.

How to apply:

Fill out the Tech League Volunteer Application.
This is an ongoing recruitment process.