Policies & Budget

Compiled Patron Privacy Policies

The Salt Lake City Public Library respects the privacy of its users. All registration and circulation records of the Salt Lake City Public Library are considered private and confidential.

The Salt Lake City Public Library does not sell, lease, or otherwise distribute or disclose patron information to outside parties.

Library Cards and Circulation Records (from CIR13.1)

Patrons may look up their personal account information by going to the library's Web site and following the directions provided. The name on the account and the account number must be provided.

Patrons may request information from their own library records by presenting a library card or official photo identification at any library circulation desk or by calling the library and providing the card number and the name on the library account.

Parents or guardians are entitled to receive information on accounts owned by their children under the age of 18. The parent or guardian must present the child's library card. If the parent does not have the card, staff will ask for photo identification and the child's name and birth date as verification. Patrons must provide the library card number, name of the child, and the child's birth date to receive the information by telephone.

Library Card Registration (from CIR13.2)

Library card users over the age of 18 must present current photo identification which provides at least name and birth date to register for a library card or an Internet user card. Internet users are registered with name and birth date only.

Library card users are asked for the following information when registering for a library card: name; address; phone number; ID information including ID expiration date; birth date; an e-mail address if the patron wishes to have notices sent by e-mail; the name of the parent or guardian if the patron is under 18; address verification in the form of a current Utah ID or driver's license, or an official piece of mail.

With the exception of the address verification, this information is retained in the patron record in order to both contact and identify the patron. Minor children will have the name of a parent or guardian listed as the guarantor for the account.

In most cases, patron information is entered immediately, without the use of a written application. If a written application is used, it is destroyed immediately after the information is entered into the library's computer system.

Patrons reporting a lost card may do so without presenting identification. To receive a replacement card, a current photo ID with a birth date must be presented.

Using the Library Card (from CIR13.3)

Library users must present a valid library card or current photo identification to check out materials.

In the interest of privacy, library patrons waiting for assistance at the checkout line are asked to maintain a reasonable distance from patrons being served.

Patrons returning materials to the checkout desk may request a receipt. The receipt provides the following information: date and time item returned, item barcode, call number, title and author, any fines due on the item, and the name of the patron returning the item.

Patrons may return materials and pay fines for other patrons, but no information from another patron's account will be given.

The library does not retain a history of items checked out once the items are returned. Information on the payment of fines or billed items will be retained for an indefinite period of time.

Online Fine Payments (from CIR7)

The library offers cardholders the option of paying fines online through the library's integrated library system. Payments are encrypted to protect financial information. Credit card data is not retained by the library.

Collections (from CIR13.4)

In the case of patron failure to return materials, the library may disclose circulation information to a collection agency hired to secure the return of or payment for library materials. The collection agency considers all information confidential and does not sell or share any patron information.

In the case of library materials obtained by means of theft or fraud, the library may disclose information to law enforcement officials.

Staff Access (from CIR13.5)

Library staff may access patron information solely in the performance of their job duties.

Holds Pickup and the Use of Aliases (from CIR13.6)

To provide fast, more convenient service, patrons may pickup their own holds from the City Library's hold shelf at all branch locations. For additional privacy, patrons may request that reserved items be held under an alias rather than the patron's personal name. The option of using an alias is offered to patrons solely to protect privacy.

Holds Pickup (from CIR13.6.2)

Patrons wishing to pickup holds for others must have the library card assigned to the particular hold. The only exception is that parents or guardians may pickup holds for their children age 17 and younger. If the parent does not have the card, staff will verify that they are the parent by checking photo identification and asking for the child's name and birth date.

GRAMA (from A6)

The Utah Government Records Access and Management Act, Utah Code Annotated 63G-2-101 et seq. ("GRAMA") and the Salt Lake City GRAMA Ordinance, Chapter 64, Title 2 of the Salt Lake City Code establishes criteria and procedures relating to the classification and disclosure of government records. Under this act, records of publicly funded libraries that when examined alone or with other records identify a patron, are classified as private. These records may only be released as provided by this act.

Patron records shall not be provided to or shared with another governmental entity, a government-managed corporation, a political subdivision, the federal government, a law enforcement entity, or another state except upon service of a subpoena or court order as provided by law.

Public Computer Use (from REF14)

The library uses an online computer reservation system to allow the reservation of a library computer to access the Internet and other resources. The library's public computer search stations are programmed to delete the history of a library user's Internet session and all searches once an individual session is completed. Reservation history is deleted daily. Library computers are configured to prohibit the saving of files to the hard drive, and to keep the amount of cached data and browsing history stored by Web browsers to the minimum required by each program.

Children's Online Privacy Protection Act (from REF14.5)

In support of the Children's Online Privacy Protection Act, library employees will not assist patrons under the age of 13, unless accompanied by a parent or guardian, to set up an account that involves two-way communication. Examples include, but are not limited to, chat rooms and electronic mail.

E-Mail Information (from CIR2)

The library will inform library patrons of holds available for pickup and overdue items by e-mail, phone, or mail. Patron e-mail information will not be used for any other purpose. Patrons may receive e-mail notices only by signing up for this service (opt-in).